FAQ

What is Swaddle & Swap

Swaddle & Swap is a place to buy and sell quality pre-loved baby clothes. Parents can send in outgrown clothes and receive cash back to shop the next size.

How does the swap process work?

1. Send us your baby’s outgrown items.
2. We inspect each item to ensure it meets our quality standards.

CREDIT

3a. Accepted items are listed on our store and you receive store credit.
4a. Use your credit to shop beautiful pre-loved clothes in the next size.

CASH

3b. Accepted items are listed on our store.
4b. Once one of your items sell, you will recieve cash back.

Please head to our swap program page for more information

Do I need to swap to shop?

No. Anyone can shop our pre-loved collections. Swapping is just a great way to earn credit and refresh your baby’s wardrobe.

Are the clothes clean?

Yes. All items must be washed before being sent to us, and every piece is carefully inspected before being listed for sale.

Can I return items I purchase?

Because our items are pre-loved, we generally do not accept returns unless an item is significantly different from its description. Please head to our shipping & returns page for more information.

Do you ship Australia-wide?

Yes! We ship across Australia. Shipping costs are calculated at checkout. Please head to our Shipping & Returns page for more information.